Accelerate your
Net Zero Journey
Measure environmental impact, report, reduce and offset carbon emissions in your business

WHAT WE OFFER
{{item.title}}
{{item.text1}}
{{item.text2}}COMPARE OUR PLANS
{{ item.title }} | ⬤ |
Measure environmental impact, report, reduce and offset carbon emissions in your business
COMPARE OUR PLANS
{{ item.title }} | ⬤ |
These Terms govern
in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.
The User must read this document carefully.
Faradai Sustain is provided by:
Faradai Limited, registered in the United Kingdom under company number 13840885 and have a registered office at 18 Alphabeta Building, Finsbury Square, London, United Kingdom, EC2A 1AH
"Faradai Sustain" refers to
The following terms and conditions, together with any documents they expressly incorporate by reference, govern Users access to and use of Faradai Sustain, including any content, functionality, and Services offered on or through sustain.faradai.ai, whether as a guest or a registered user.
The following documents are incorporated by reference into these Terms:
Unless otherwise specified, the terms of use detailed in this section apply generally when using The Software.
Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.
By using The Software, Users confirm to meet the following requirements:
To use the Service Users must register or create a User account, providing all
required data or information in a complete and truthful manner.
Failure to do
so
will cause unavailability of the Service.
Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by The Software.
Users agree to ensure that Users exit from User account at the end of each session. Users should use particular caution when accessing User account from a public or shared computer so that others are not able to view or record User password or other personal information.
Users agree that all information Users provide to register with The Software or otherwise, including, but not limited to, through the use of any interactive features on The Software, is governed by our Privacy Policy and Users consent to all actions Company take with respect to Users' information consistent with our Privacy Policy.
By registering, Users agree to be fully responsible for all activities that occur
under their username and password.
Users are required to immediately and
unambiguously inform Company via the contact details indicated in this document
if
they think their personal information, including but not limited to User
accounts,
access credentials or personal data, have been violated, unduly disclosed, or
stolen.
Users can terminate their account and stop using the Service at any time by doing the following:
Company reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms.
The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.
The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.
Unless where otherwise specified or clearly recognizable, all content available on The Software is owned or provided by Company or its licensors.
Company undertakes its utmost effort to ensure that the content provided on The
Software infringes no applicable legal provisions or third-party rights.
However, it
may not always be possible to achieve such a result.
In such cases, without
prejudice to any legal prerogatives of Users to enforce their rights, Users are
kindly asked to preferably report related complaints addressing the request to:
[email protected].
If You wish to make any use of material on the Website other than that set out in this section, please address Your
Company holds and reserves all intellectual property rights for any such content.
Users may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service.
In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties, or create derivative works from the content available on The Software, nor allow any third party to do so through the User or their device, even without the User's knowledge. Users must not use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text. Users must not delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from The Software. Users must not access or use for any commercial purposes any part of The Software or any Service or materials available through the Website.
Where explicitly stated on The Software, the User may download, copy and/or share some content available through The Software for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by Company are correctly implemented. Users may store files that are automatically cached by Users' Web browsers for display enhancement purposes. If Company provides desktop, mobile, or other applications for download, Users may download a single copy to Users' computers or mobile devices solely for Users' own personal, non-commercial use, provided Users agree to be bound by Company's end user license agreement for such applications.
Any applicable statutory limitation or exception to copyright shall stay unaffected.
Through The Software Users may have access to external resources provided by third parties. Users acknowledge and accept that Company has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
The Software and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of The Software and/or the Service violates no applicable law, regulations, or third-party rights.
Therefore, Company reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to The Software or the Service, terminating contracts, reporting any misconduct performed through The Software or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:
Any intellectual or industrial property rights and any other exclusive rights on software or technical applications embedded in or related to The Software are held by Company and/or its licensors.
Subject to Users’ compliance with and notwithstanding any divergent provision of these Terms, Company merely grants Users a revocable, non-exclusive, non-sublicensable, and non-transferable license to use the software and/or any other technical means embedded in the Service within the scope and for the purposes of The Software and the Service offered.
This license does not grant Users any rights to access, usage, or disclosure of the original source code. All techniques, algorithms, and procedures contained in the software and any documentation thereto related is the Company's or its licensors’ sole property.
All rights and license grants to Users shall immediately terminate upon any termination or expiration of the Agreement.
Company's name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.
Users may use The Software only for lawful purposes and in accordance with these Terms. You agree not to use The Software:
Additionally, Users agree not to:
The Software may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features (collectively, “Interactive Services“) that allow Users to post, submit, publish, display, or transmit to other Users or other persons content (hereinafter, “post“) or materials (collectively, “Contributions“) on or through The Software.
All User Contributions must comply with the Content Standards set out in these Terms.
Any Contribution Users post to The Software will be considered non-confidential and non-proprietary. By providing any User Contribution on The Software, Users grant Company and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.
Users represent and warrant that:
Company has the right to:
Company cannot review all material before it is posted on The Software and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, Company assume no liability for any action or inaction regarding transmissions, communications, or content provided by any User or third party. Company has no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
These content standards apply to any and all Contributions and use of Interactive Services. Contributions must in their entirety comply with all applicable laws and regulations. Without limiting the foregoing, Contributions must not:
The information presented on or through The Software is made available solely for general information purposes. Company does not warrant the accuracy, completeness, or usefulness of this information. Any reliance Users place on such information is strictly at Users' own risk. Company disclaim all liability and responsibility arising from any reliance placed on such materials by Users or any other visitor to The Software, or by anyone who may be informed of any of its contents.
The Software may include content provided by third parties, including materials provided by other Users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Company. Company is not responsible, or liable to Users or any third party, for the content or accuracy of any materials provided by any third parties.
Indemnification
The User agrees to indemnify and hold Company and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand — including but not limited to lawyer's fees and costs — made by any third party due to or in relation with any culpable use of or connection to the Service, violation of these Terms, infringement of any third-party rights or statutory provision by the User or its affiliates, officers, directors, agents, co-branders, partners and employees to the extent allowed by applicable law.
Limitation of liability
Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against Company (or any natural or legal person acting on its behalf).
This does not apply to damages to life, health, or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as The Software has been appropriately and correctly used by the User.
Unless damages have been caused by way of intent or gross negligence, or they affect life, health, or physical integrity, Company shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.
Company's failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
To ensure the best possible service level, the Company reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.
Within the limits of law, Company may also decide to suspend or terminate the Service altogether. If the Service is terminated, Company will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.
Additionally, the Service might not be available due to reasons outside Company's reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of The Software and of its Service without the Company's express prior written permission, granted either directly or through a legitimate reselling programme.
To learn more about the use of their Personal Data, Users may refer to the Privacy Policy.
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to The Software are the exclusive property of Company or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with The Software are, and remain, the exclusive property of Company or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
Company reserves the right to amend or otherwise modify these Terms at any time. In such cases, Company will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User for the future.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.
The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from Company.
If required by applicable law, Company will specify the date by which the modified Terms will enter into force.
Company reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of Company.
All communications relating to the use of The Software must be sent using the contact information stated in this document.
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
US Users
Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and Company with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.
EU Users
Should any provision of these Terms be or be deemed void, invalid or
unenforceable,
the parties shall do their best to find, in an amicable way, an agreement on
valid
and enforceable provisions thereby substituting the void, invalid or
unenforceable
parts.
In case of failure to do so, the void, invalid or unenforceable
provisions
shall be replaced by the applicable statutory provisions, if so permitted or
stated
under the applicable law.
Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.
These Terms are governed by the law of the place where Company is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.
Exception for European Consumers
However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.
Venue of jurisdiction
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where Company is based, as displayed in the relevant section of this document.
Exception for European Consumers
The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.
UK Consumers
Consumers based in England and Wales may bring legal proceedings in connection with these Terms in the English and Welsh courts. Consumers based in Scotland may bring legal proceedings in connection with these Terms in either the Scottish or the English courts. Consumers based in Northern Ireland may bring legal proceedings in connection with these Terms in either the Northern Irish or the English courts.
Users may link to our homepage, provided Users do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but Users must not establish a link in such a way as to suggest any form of association, approval, or endorsement on Company's part without our express written consent.
This Software may provide certain social media features that enable Users to:
The Software from which Users are linking, or on which Users make certain content accessible, must comply in all respects with the Content Standards set out in these Terms.
Users agree to cooperate with Company in causing any unauthorized framing or linking immediately to stop. Company reserve the right to withdraw linking permission without notice.
Company may disable all or any social media features and any links at any time without notice in discretion.
If the Software contains links to other sites and resources provided by third parties, these links are provided for User convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. Company has no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from Users use of them. If Users decide to access any of the third-party websites linked to this Software, Users do so entirely at Users' own risk and subject to the terms and conditions of use for such websites.
Users understand that Company cannot and does not guarantee or warrant that files available for downloading from the internet or The Software will be free of viruses or other destructive code. Users are responsible for implementing sufficient procedures and checkpoints to satisfy Users' particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to The Software for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT USERS' COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO USERS' USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SOFTWARE OR TO USERS' DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
USERS' USE OF THE SOFTWARE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SOFTWARE IS AT USERS' OWN RISK. THE SOFTWARE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SOFTWARE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SOFTWARE. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SOFTWARE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SOFTWARE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SOFTWARE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SOFTWARE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SOFTWARE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Faradai Sustain (or the Software)
The property that enables the provision of the Service.
Agreement
Any legally binding or contractual relationship between Company and the User, governed by these Terms.
Business User
Any User that does not qualify as a Consumer.
European (or Europe)
Applies where a User is physically present or has their registered offices within the EU, regardless of nationality.
Company (or We)
Indicates the natural person(s) or legal entity that provides the Software and/or the Service to Users.
Service
The service provided by Faradai Sustain as described in these Terms and on the Software.
Terms
All provisions applicable to the use of the Software and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.
User (or You)
Indicates any natural person or legal entity using the Software.
Consumer
Any User qualifying as a natural person who accesses goods or services for personal use, or more generally, acts for purposes outside their trade, business, craft or profession.
FARADAI LIMITED (“Faradai” or “We/us”), are registered in United Kingdom under company number 13840885 and have our registered office at 18 Alphabeta Building, Finsbury Square, London, United Kingdom, EC2A 1AH and operator of www.faradai.ai (“Website”), Faradai Sustain (sustain.faradai.ai as “Software”) and Faradai Energy Mobile App (“App”) are responsible for processing of personal data collected from users on these web sites and applications. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website and products.This policy applies to all products and services built and maintained by our company. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Data in accordance with our website, software and applications.
When ordering or registering on our website, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
Faradai products (Softwares and Apps) allows you to input, upload and store in the Faradai Platform ("Faradai") any business data that you choose – for example, kWh of energy consumed, purchased, amount of waste generated, kilometers travelled as well as custom emission factors or information about your company's carbon offset project preferences. Data can be in any text, document or image format. We refer to this data as "Content".
We also receive the following types of information below and we collect only what we need. Here’s what that means in practice:
When registering for our services, we ask for identifying information such as your name, position, department, email address, phone number if you want to get SMS notifications and your company name so you can set up your new account and we can send you invoices, updates or other essential information. We’ll never sell your info to third parties, and we won’t use your name or company in marketing statements without your permission.
When you browse our marketing pages, softwares or applications, your browser automatically shares certain information, such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, the time the page takes to load, and which website referred you for statistical purposes such as conversion rates and to test new designs. We sometimes track specific link clicks to help inform design decisions. This web analytics data is tied to your IP address and user account if applicable and if you are signed into our Services. We use third-party web analytics softwares such as Google Analytics and Matomo.
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly. To learn more about cookies, including how to see which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.
When you write to Faradai with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to refer to if you reach out in the future. We also store any information you volunteer, such as surveys. Sometimes when we carry out customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
We do not collect any data that contains sensitive personal data that is relative to identifiable persons such as: age, race, gender, religion, ideology, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities, the commission of criminal offences or proceedings and associated penalties or fines. You are given the option to add a picture to your user profile. This could be a picture of you or something else that you choose to represent you. We do not extract any information from profile pictures; they are solely for your own use.
By default, we do not access your information. The only times we will ever access or process your information are:
To fulfill your products or services requests. We access your information so that we can email you with special offers on other products and services we think you might like. We access your information to fulfill your sales and support requests and to communicate with you as described in the voluntary correspondence section above.
To help you with a support case such as a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.
To comply with a legal or regulatory obligation. In certain circumstances, we may treat your data in accordance with this policy to comply with a legal or regulatory obligation to which we are subject.
We treat your personal data confidentially in accordance with the applicable legislation. Unless stated otherwise, your personal data will not be provided to third parties.
In particular, we may disclose certain information as follows:
At Faradai, we apply the same data rights to all customers, regardless of their location. The most most advanced privacy regulations in place are the European Union’s General Data Protection Regulation (“GDPR”). Faradai recognises all of the rights granted in these regulations, except as limited by applicable law. These rights include:
At all times, you have the right to report a concern or lodge a complaint with the Information Commissioner’s Office. Please refer to the ICO at https://ico.org.uk/concerns/ or by calling them on 0303 123 1113. Of course, we hope that we can resolve your issue quickly and fairly ourselves.
If you have questions about exercising these rights or you need assistance, please contact us at [email protected].
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. We limit access to your personal data to those employees, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Once canceled, your personal data is no longer accessible to anyone, but the data related to energy and sustainability operations of your organization such as facility information, geography, utility bills remain available in Faradai's databases.
We do not directly transfer any of your personal data outside the European Economic Area (EEA). However, some of our data processors may do so and this section explains the impact of these international transfers and how your information is protected.
Many of our data processors operate “cloud-based systems”, which means the information is held in information data centres in different locations.
All the cloud-based systems we use reserve the right to hold copies of your personal information outside the EEA. Please note that the reason companies may choose to do this is to hold back-up copies, so they can guarantee recovery.
In each case our processors and/or we employ one or more of the following means that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of abuse:
Please contact us at [email protected] if you want further information on the specific mechanisms used by our data processors when transferring your personal data out of the EEA.
Although significant changes are rare, this policy may be amended as new features, technology, or legal requirements arise, so please check back from time to time. We will notify you if we make a significant change and, where required, seek your consent. Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at [email protected] . We’ll be happy to answer any questions.